Issues Logging In With Passwordless Login - Candidate

If you're having problems logging into the Myn Portal — don’t worry! This simple guide will walk you through the steps to fix the most common issue using the passwordless login system.

✅ Step 1: Clear Your Browser’s Cache and Cookies

Sometimes, saved data in your browser can cause login problems. Clearing your cache and cookies can help fix this.

If you need help on how to clear your cache/cookies for your particular browser you can view our help doc on that here: Clearing Your Cache & Cookies In Your Browser

🔁 Step 2: Restart Your Browser

Once you've cleared the data:

1. Close all browser windows completely (don’t just close the tab).

2. Reopen your browser.

3. Go back to the Myn Portal.

4. Try to log in again.

🛠️ Still Not Working?

If you still can’t log in after following the steps above, we’re here to help.

What to Do:

• Send us an email at: support@myn.co.uk

• In your email, include:

  • The email address you use for your Myn account

  • A short description of the problem

  • Any screenshots of error messages or what you see on the screen

🙌 We're Here to Help

Our support team will get back to you as soon as possible to help you log in. You’re not alone—we’re just one message away!